Our Guarantee

All sealed units, panels and profiles supplied by the Company carry a comprehensive guarantee for a period of 10 years from the date of delivery provided that the goods have been paid for as per the contract. The Company shall replace any item free of charge proven to be faulty. The Company will NOT pay the cost of any additional work or labour required to install replacement items. The Company cannot be held responsible for normal ‘Wear and Tear’ or accidental damage, misuse or failure by the customer to comply with routine maintenance.

The performance and quality of all profiles, sealed glass units and gaskets are guaranteed for 10 years and hardware and locks 1 year from date of delivery allowing for fair wear and tear.  We guarantee that the colour for a woodgrain finish will not fade for 10 years as long as you regularly wash the product with warm soapy water.  Do not try to clean the products with solutions containing bleach or abrasive cleaners.  We do not guarantee the finish of fittings or letterboxes after 1 year.

Examples of fair wear and tear may include

- scratched handles on doors;

- pitted, marked or broken letterboxes, handles or knockers or other door furniture;

- scratched or broken glass units after 30 days of the product being correctly installed; and

- snapped keys in locks